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What is a Lead?

A lead in SmartLead is a prospect you want to reach via email. Each lead has:
  • Contact Information: Email, name, company details
  • Custom Fields: Unlimited personalization data
  • Status: Current state in campaign (STARTED, INPROGRESS, COMPLETED)
  • Category: User-defined labels (Interested, Not Interested, etc.)
  • Activity History: All interactions tracked

Lead Lifecycle

1

Added to Campaign

Lead is imported to a campaign
2

Emails Sent

Sequences are sent according to schedule
3

Engagement Tracked

Opens, clicks, replies recorded
4

Categorized

Responses categorized (Interested, etc.)
5

Completed or Paused

Campaign completes or lead is paused

Lead Status

Lead Categories

Default categories:
  • Interested: Positive response
  • Meeting Request: Wants to meet
  • Not Interested: Negative response
  • Do Not Contact: Hard opt-out
  • Information Request: Needs more info
  • Custom Categories: Create your own

Custom Fields

Add unlimited personalization data:
Use in emails: {{job_title}}, {{industry}}, etc.

Best Practices

Use the email verification API before adding leads to improve deliverability
Add 5-10 custom fields for better personalization and higher reply rates
Create separate campaigns for different personas or industries
Track opens, clicks, replies to identify hot leads